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The player from Japan had submitted a withdrawal request less than two weeks before contacting us. The player experienced delays due to pending KYC verification and had scheduled a verification call with the casino. After successfully completing the verification, the player was able to withdraw the funds. The player from Japan is experiencing difficulties withdrawing his funds.
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When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. We have carefully examined and analyzed the Joy Casino Terms and Conditions as part of our review of Joy Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative.
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